Email SeptimLabs@gmail.com within 30 days of your purchase and we'll refund you in full. No justification required. No phone call. No retention survey.
Every digital product sold at septimlabs.vercel.app — current portfolio and anything we add later. As of today that includes:
Bundles refund all-or-nothing. You can't refund one component of a bundle and keep the rest. Refunds return the full bundle amount; access to every private repo in the bundle is revoked.
Email SeptimLabs@gmail.com with:
cs_live_...) — find it in your Stripe receipt email or on your purchase retrieval pageWe process refunds within 48 hours. The funds land back in your original payment method within 5–10 business days (Stripe handles timing).
We can't guarantee refunds after the 30-day window. If you have a serious complaint or discover the product genuinely doesn't work for you months later, email anyway — we'd rather make it right than keep money from someone who's unhappy. We evaluate case by case. But formally, the 30-day window is what we can commit to.
If you've shipped a product using Septim Product Kit to your own customers, the refund still works — your license terminates going forward, but the code you already cloned is yours to keep. We don't uninstall anything. Just don't keep selling Septim-derived work under the lifetime license once you've refunded.
We reserve the right to deny refunds in cases of obvious fraud (e.g., multiple accounts buying and refunding the same product, refunds after clearly distributing the code publicly). In practice this almost never happens; we default to approving.
If you open a chargeback without first emailing us, we'll see it on Stripe's side. We'll always respond honestly to Stripe with the transaction details, but we don't fight legitimate chargebacks. If you're considering a chargeback, please just email us first — refunds are faster and don't hurt anyone's payment processing history.