Your agents are running away.
We stop them in 4 hours.
Tokenocalypse-class moment: subagents looping, autocompact thrashing, Anthropic bill climbing $1K/hour? You don’t have time to read docs. Email us right now. We halt the bleeding, diagnose the burn, harden your config, and ship you a postmortem within 4 hours of your first message.
pay first · reply to the receipt with your incident · 2h first-response SLA (9am–midnight ET)
or DM @septim_labs on X with "RESCUE" in the first line
Four numbers. Promised.
First reply
From your email hitting the inbox to our first reply with an assessment of the current burn rate. 9am–midnight ET.
Halt
From first reply, all agents you identify are stopped. Running subagents killed. Autocompact loops broken. Cost stops.
Postmortem
From first reply. Written diagnosis: what burned, why, how much it cost you, what the next exposure point is.
Coverage
9am–midnight ET, every day. Emails outside that window get first reply by 9am ET next morning. Miss the 4h postmortem from first reply? Full refund.
Four steps. No calls.
You email.
Describe the burn. Paste your last ccusage output or Anthropic dashboard screenshot. Say what agents are running.
We acknowledge + invoice.
Stripe invoice for $299 sent with our first reply (within 2 hours, 9am–midnight ET). The moment you click pay, we start. No waiting for the payment to clear.
We halt.
Screen-share or step-by-step chat walkthrough. We kill the runaway agents, stop autocompact, disable tool permissions at the MCP layer if needed.
Postmortem PDF.
Delivered within 4 hours of payment: root cause, dollar loss, hardened config for your stack, the one thing to do before next session.
What’s included. What isn’t.
Included: halting your live runaway incident, the postmortem PDF, one round of follow-up questions via email within 7 days, a hardened config you can drop in.
Not included: recovering your Anthropic refund (we can’t force Anthropic to issue credits), rebuilding your agent architecture, building new tools, ongoing monitoring (for that, see Septim Subagent Cost Guard — $29 founding rate).
Septim Rescue is an emergency intervention service, not a professional IT consultancy. For SOC 2-scoped environments, enterprise compliance reviews, or ongoing security engagements, hire an incident response firm with the relevant certifications.
The real ones.
What if the $299 doesn’t cover my problem?
If we need more than 4 hours of hands-on work, we scope a second-incident invoice. But the 4-hour halt + postmortem is firm.
Is this legal advice?
No. We’re a software intervention team, not a law firm. If the incident involves liability or an Anthropic TOS dispute, you need a lawyer, not us.
Do you access my API keys?
Only if you voluntarily share them during the screen-share. Preferred: you drive, we guide. Keys stay with you.
Can I buy Rescue proactively before an incident?
No. Rescue is explicitly post-incident. For proactive monitoring, the Subagent Cost Guard waitlist is the right move.
Refund policy?
Full refund if we miss the 4-hour postmortem from first reply. 50% refund if the incident is unresolved after 4 hours. Otherwise the $299 is non-refundable once we’ve halted your incident. Standard Septim 30-day satisfaction window still applies.
Or, if you’re not in crisis: reserve Cost Guard at $29 founding rate →